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COVID-19 FAQs

Last updated April 21, 2020.

Are the HVSF offices open?

For the health and safety of our staff, and following the ‘New York State on PAUSE’ executive order, HVSF administrative staff will be working remotely until further notice. The best way to contact staff during this time is via email.

What adjustments have been made to the 2020 Season?

We’ve made the difficult decision to eliminate the world premiere of THE VENETIAN TWINS from our 2020 season. We remain hugely proud to have commissioned this play specifically for our tent and our audiences, and we hope to present it in a future season.

With this change, we plan to go back to our roots at HVSF, producing two Shakespeare plays — RICHARD III and LOVE’S LABOR’S LOST, one after the other, rather than in rotating repertory. This simplified structure allows us the most flexibility as we continue to monitor the evolving situation, and all recommendations of the CDC, as well as state and local authorities. We will not move forward with any plans until it is safe to do so.

What does HVSF’s current performance calendar look like?

The HVSF calendar will not go on sale until we can fully commit to dates for the season, which is dependent on how the pandemic progresses, and the safety of our artists and audiences. Without a set calendar, we are currently selling OPEN AIR FLEXPASS tickets. Somewhere between a traditional ticket and a gift certificate, an OPEN AIR FLEXPASS is directly redeemable for one seat under the HVSF tent.

When will we know If there are further changes to the 2020 season?

We are closely following updates and recommendations from the CDC and New York State, but at this moment can’t commit to a specific date. We want to be transparent and promise to keep you up to date as plans evolve.

What are my options as a 2020 ticket holder?

Ticket holders for THE VENETIAN TWINS and performances through June 17 will have received an email from us outlining options for these canceled performances. If you did not receive an email and are impacted, please reach out to us at boxoffice@hvshakespeare.org.

As things continue to change, our staff will reach out to you directly. In the meantime, please reach out to boxoffice@hvshakespeare.org with any questions or concerns.

What are you doing to keep artists, staff, and patrons safe?

Since March 13, all HVSF administrative staff have been working remotely. The start date for HVSF artists and seasonal staff has been delayed. We will continue to monitor the situation closely and respond accordingly to follow all best practices on site for health, safety, and security.

How can I help support HVSF during this difficult time?

Thank you for recognizing this need and offering your support. The commitment of our friends and audience means more to HVSF now than ever before. Please consider making a tax-deductible contribution to ensure our ability to move forward. You might want to learn more about our membership programs here–it’s a great way to be a part of our family and provide much-needed support at this time.

Additionally, we’ve developed a flexible ticketing option, designed to give us the funds we need to move forward with our season, and to give you, our patrons, total flexibility.

What if I still have questions — is there someone I can talk with?

Absolutely! You can reach out to Scotty Arnold, Manager of Sales and Membership, at boxoffice@hvshakespeare.org.