How do I pick up my tickets?
For our 2022 season, we’re going paperless! A confirmation will be sent to you when you purchase your seats, and your tickets will be sent to you the morning of your performance. New this year, you will also receive a text message including your tickets if your number is on file.
Can I bring my kid?
We welcome children 5 and over, and we have Student (5-20) Discounts available most nights! Because small children can be unpredictable audience members, we do not allow children under 5 years of age under the tent.
What are your COVID precautions?
In order to keep our actors, staff, and audience safe, we’ve implemented the following protocols:
- All audience members will be required to show proof of a full* COVID-19 vaccination.
- We encourage masks in the tent, especially in close proximity to the stage, due to the most recent and dominating spread of the COVID BA.4 and BA.5 sub-variants and the rising infection rates in Putnam County.
*full vaccination meaning at least 14 days after your second dose of an FDA or WHO authorized two dose COVID-19 vaccine, or at least 14 days after your single dose of an FDA or WHO authorized single dose COVID-19 vaccine.
What does the small i next to my seat mean?
For most shows this is simply letting you know it is an aisle seat or there is more information to be had on your selected seat. For Mr. Burns, A Post-Electric Play there are a few sections where audiences will be a part of the scene in Act 3! These new seats will be decorated to match the scenery, which means they are not traditional chairs and do not have backs on them. While these new seats will give you a front and center view during Act 3, we do not recommend booking in this section if you have mobility concerns or require a back to your seat. Exact seating arrangements are subject to change.
It’s flooding! It’s burning up! Is our performance canceled?
Nope! We believe in the power of theater, and we go on rain or shine. If the weather gets too noisy, we may hold for an extended moment, but we do not cancel performances due to the weather. The performance tent is grounded, which keeps our audiences safe from lightning storms, and if there are other serious weather concerns, we do have safety plans in place and our amazing Front-of-House team will keep you safe. More often than not, crazy weather makes for an even more special evening of live theater. If you’re especially concerned about a trying evening outdoors, check the 10-day weather forecast and keep in mind our new Exchange Policy that allows exchanges with as little as one week’s notice.
The traffic from Westchester is crazy! What happens if I arrive late?
Folks who arrive after a performance has begun will be seated in the back of the house at an opportune moment determined by the production, and can take their original seats at intermission.
What’s the view like from a Partial/Obstructed seat?
Partial and Obstructed tickets are seats that have one of our tent support posts in their line of vision to the stage. Because of this, we discount them. Here are some examples: