How do I pick up my tickets?
For our 2024 season, HVSF is paperless! Once you purchase your tickets, you’ll receive a confirmation email and your e-tickets in minutes. If you have a cell phone number on file, you’ll receive a text message with your tickets the morning of your performance.
Can I bring my kid?
We welcome children 5 and over, and we have discounted tickets for all children under the age of 18! Because small children can be unpredictable audience members, we do not allow children under 5 years of age under the tent.
Parents know best, but all our shows are recommended for ages 10+. Our box office staff are standing by to answer any questions about the content of each show. We hope to see you (and your family) at the theater this summer!
What does the small i next to my seat mean?
Any seats with a small “i” icon are marked for accessibility purposes, although anyone is welcome to book these seats. This icon typically indicates that a seat is at ground level (no stairs) or is on an aisle, but you’ll also see more seats with these icons during Enhanced Performances.
It’s flooding! It’s burning up! Is our performance canceled?
Nope! We believe in the power of theater, and we go on rain or shine. If the weather gets too noisy, we may hold for an extended moment, but we do not cancel performances due to the weather. The performance tent is grounded, which keeps our audiences safe from lightning storms, and if there are other serious weather concerns, we do have safety plans in place and our amazing Front-of-House team will keep you safe. More often than not, unpredictable weather makes for an even more special evening of live theater. If you’re especially concerned about a trying evening outdoors, check the 10-day weather forecast and keep in mind our new Exchange Policy that allows exchanges with as little as one week’s notice.
Is there a sunny side of the tent?
Our new location provides ample shade during sunset, so we do not have a sunny side during most performances. During matinee performances, audiences in Section 300 may receive some daytime sun. Please remember to pack your sunglasses and put on sunscreen!
There is traffic from Westchester! What happens if I arrive late?
Folks who arrive after a performance has begun will be seated in the back of the house at an opportune moment determined by the production, and can take their original seats at intermission.
What’s the view like from a Partial/Obstructed seat?
Partial and Obstructed tickets are seats that have one of our tent support posts in their line of vision to the stage. Because of this, we discount them. Here are some examples:
What are your COVID precautions?
We are committed to maintaining a safe and healthy environment for all our guests, artists, and staff, while ensuring that your visit to HVSF is both comfortable and enjoyable. For the 2023 season, the following COVID guidelines are in place:
- Mask wearing is not required, but is always accepted and encouraged, especially in seats which are closest to our company of performers.
- All events will adhere to the latest public health guidelines which may result in changing policies or occupancy limits.
- For immunocompromised individuals, the CDC recommends additional protective measures – please refer to their website for more information.
- HVSF will not require proof of vaccination for the 2023 season.
If you are feeling unwell or experiencing symptoms of COVID-19, have been exposed to anyone within 14 days of your visit, or have been instructed to self-isolate, we ask that you stay home and contact us when possible to discuss ticket refund or exchange options. If you have any questions or concerns please contact the box office at 845.265.9575 or firstname.lastname@example.org.